Cloud-Based Mobile Parking Payment Solution

The agency is seeking a cloud-based mobile parking payment solution to provide drivers with an additional payment vendor at on-street pay parking locations. This solution must allow users to purchase parking sessions via a mobile application, including smartphone or browser-based apps, and preferably through a telephone-based Interactive Voice Response system. The system must support multiple payment options such as credit, debit, and e-wallet while optimizing ease-of-use, customer convenience, and transaction speed. The scope of work requires a reliable, secure, and PCI-compliant solution that maintains customer privacy and allows free data interchange with other systems through documented web services and APIs. The successful proponent must create test data for all testing phases and update all application and user documentation to reflect the accepted production code. For system maintenance, the agency requires a maximum response time of thirty minutes and a restoration time of two hours for critical outages during service hours, while functional failures require a sixty-minute response time and a two-business-day restoration time. Eligibility is restricted to onshore proponents located in Canada only. The performance of all contracted work will take place offsite. The agency is establishing a contract period of one year. Bidders must submit their responses digitally via email or online. The agency has not disclosed a specific budget and is looking for proposals to define the cost. Specific key dates for submission are not detailed in the procurement notice.