Emergency Notification System

The government authority located in New York is seeking a fully integrated, reliable, and scalable emergency mass notification system. The agency needs to solve the problem of delivering critical alerts and communication to residents and employees across multiple platforms during emergencies and other essential events. The required scope of work covers the emergency communication platform and related services, which include a mass notification system, a resident connection data subscription, implementation services, training and support services, and ongoing account management. The requested system must support multi-channel communication, specifically voice for landlines and mobile phones, SMS/text messaging, email, and mobile app notifications. The agency also requires two-way communication capabilities, including interactive voice response and survey features. The contract period for these services will be for one year, and the performance of the work will take place offsite. Eligibility is restricted to onshore organizations based in the United States. Bidders must submit any questions regarding this opportunity no later than June 15, 2026. The agency is looking for proposals to determine the budget, and responses can be submitted digitally via email or online.