Information Technology Managed and Operational Support Services

The Capital District Transportation Council in New York is seeking a vendor to provide comprehensive information technology managed and operational support services. The agency needs to support up to fourteen full-time staff members through both on-site and off-site assistance. This initiative aims to resolve the agency's need for continuous technical oversight, preventative maintenance, and strategic planning. The scope of work covers twenty-four-seven monitoring, help desk support, cybersecurity, strategic IT consulting, and infrastructure management. The selected vendor must also handle day-to-day operational support for the agency's technology environment. The contract period will span one year, with the primary performance of the work occurring off-site. Eligible bidders must be onshore organizations based entirely within the United States. The agency is accepting proposal submissions digitally via email or through their online portal. The agency has not disclosed a specific budget and is looking for proposals to establish the cost structure.