Nice Maintenance Gold Services

The government authority located in Los Angeles, California is seeking a vendor to provide Nice Maintenance Gold Services. The agency requires this support to maintain its systems with specific response times and software update coverages. The scope of work covers twenty-four-seven support for remote critical issues, while all other issues require support from eight in the morning to five in the afternoon. The agency expects a remote response time of two hours and an on-site response time of four hours. The requested services include software hot fixes, update packs, and minor version upgrades, while excluding major version upgrades. Eligible bidders must be onshore United States organizations only. The agency requires the vendor to perform all work offsite at the vendor's own office location. The agency is currently looking for proposals to determine the budget and has not disclosed specific key dates or further evaluation criteria.