Credentialing Office Support Services

The Georgia-based government authority is seeking a vendor to provide daily operational and workflow support for its credentialing office. The agency needs to solve the administrative challenge of managing high-volume applicant processing, identity validation, and badge lifecycle management. The selected vendor will perform all work onsite at the agency's facility in Georgia. The scope of work covers three primary areas of credentialing office support. First, the vendor must conduct fingerprint capture using agency-approved biometric systems and verify applicant identity documentation prior to fingerprinting. Second, the vendor must enter biometric, biographic, and application data into the credentialing badging system, while uploading and verifying badge applications to ensure accurate and timely processing. Finally, the vendor must manage applicant check-in, coordinate scheduling, guide customers on documentation requirements, and assist with badge printing, distribution, and administrative operations. Eligibility is strictly limited to onshore vendors located within the United States. The agency allows bidders to submit their proposals digitally either via email or through an online portal. The agency has not disclosed a specific budget and is looking for cost proposals from interested bidders to determine the financial framework of the contract.