Clinical Staff Office Optimization Services

The government authority located in Iowa is seeking a vendor to provide clinical staff office optimization services. The agency is trying to solve the problem of a high degree of variability in how work is currently performed and a limited ability to measure the performance of various team members. To address this, the agency needs to optimize its credential stream and align its operational workflow. The scope of work requires the selected vendor to establish reports or dashboards to track progress and turnaround times. The vendor must onboard a new team and develop and implement standard work for roles within the clinical staff office, which includes coaching the director. Additionally, the project covers determining the Quality Improvement Engineer role responsibilities and collaboration with the IT staff member, developing standard work and expectations for supervisors and specialists based on job duties, building consistent and measurable workflows, and updating policies to guide the work. Eligibility is restricted to onshore United States organizations only. The agency requires the performance of the work to be conducted offsite. Bidders must submit their proposals digitally via email or online, and the agency is currently looking for proposals to determine the budget. The contract period will run for one year. Bidders must submit all questions regarding this opportunity no later than June 10, 2026.