Instructional and User Experience Design Partner Services

The issuing agency is seeking an instructional and user experience design partner to translate existing programmatic content into a cohesive, high-quality, and scalable digital learning experience. The project aims to solve the challenge of driving learner engagement, knowledge application, and behavior change through digital mediums. The selected partner will perform all work offsite at their own office location. The scope of work requires the development of a clear, documented instructional design strategy outlining principles, standards, and approaches to guide content development and internal alignment. The partner must redesign and transform approximately 20 to 25 existing content modules into engaging, learner-centered digital learning experiences using adult learning principles and behavior change methodologies. Additionally, the project covers designing an intuitive, accessible, and engaging end-to-end learner experience that embeds opportunities for reflection, application, peer interaction, and community engagement. The agency requires all modules to meet accessibility best practices and apply an equity-informed and inclusive design lens across all content and experiences. The partner must also provide guidance on learning experience requirements to inform learning management system selection and configuration, translating instructional and user experience needs into functional platform requirements such as interactivity, tracking, and community features. Eligibility is strictly limited to onshore organizations located in Canada. Bidders must submit their proposals digitally via email or online, and the agency is currently looking for proposals to determine the budget. All questions regarding this opportunity must be submitted no later than May 29, 2026.