RFI for 24x7 Continuous Operations Intelligent Shift Scheduler Tool

The issuing agency is seeking information regarding the rapid prototyping and deployment of an automated, intelligent shift scheduling tool for twenty-four-seven continuous operations. The agency needs to solve the challenges of manual scheduling, workload imbalance, and fatigue management by implementing an algorithmic engine that prevents favoritism and ensures equitable shift distribution. The requested solution must automatically rotate personnel through day, swing, and mid shifts based on predefined unit rules while enforcing mandated rest periods and generating automated fatigue alerts. The scope of work covers a self-service portal where individuals can input availability, request time off, and propose shift swaps for leadership approval. The agency also requires a closed-domain, artificial intelligence assistant to provide evidence-based education to workers and leaders on sleep health, fatigue management, and schedule optimization. Technical environments for the tool must align with Salesforce Public Sector Solutions, ServiceNow Platform Configuration, OutSystems, or Amazon Web Services GovCloud. Eligible respondents must be onshore organizations based entirely in the United States of America. The agency specifies that performance of the work will take place offsite. The agency is currently looking for proposals to determine budget signals and has not disclosed a specific funding limit or key dates in the initial request.