South Africa - Municipal Website Hosting and Maintenance Service

The agency is seeking a vendor to provide municipal website hosting and maintenance services for the local municipality. The selected provider must host and maintain an interactive, responsive, and accessible website with modern navigation, an intuitive interface, and compatibility with social media. The project aims to solve the need for a flexible website built on proven development standards that can easily grow and add new functionalities over time at minimal cost. The scope of work covers secure hosting, maintenance, graphic design, content management, web design, and backup services. The provider must assist with the migration and testing of the website prior to launching, ensuring minimal downtime through proper planning. Ongoing requirements include uploading documents within twenty-four hours on weekdays, uploading municipal events, and delivering monthly Google Analytics reports to the municipality. The agency requires technical and helpdesk support with a maximum twenty-four-hour turnaround time for requests, inquiries, bug fixes, and security incidents. Urgent upload requests endorsed by the Municipal Manager require immediate action. The provider must also assign a dedicated account manager or liaison officer to handle user support. Eligible bidders must be onshore organizations based in South Africa. The performance of all requested work will take place offsite. The agency has established a contract period of three years for these services. The agency is looking for proposals to determine the budget, and specific evaluation criteria or key dates are not provided in the sourcing details.