Dial-a-Ride Demand Response Transportation Services

The City of Huntington Park, California, is seeking a contractor to provide Dial-a-Ride demand response transportation services. The agency needs to solve mobility challenges for eligible city residents who are at least sixty-two years of age or disabled. The service must operate from 6:00 AM to 10:00 PM, seven days a week, 365 days per year, including all holidays. The scope of work requires managing a system where patrons can call for a ride using an identification number or schedule a standing daily or weekly reservation. The agency is requesting a one-hour response window for same-day service calls and a fifteen-minute pickup window for trips pre-scheduled up to two weeks in advance. The project also covers an optional mobile-app scheduling feature for ride requests, trip status viewing, driver arrival notifications, and account management. Bidders must propose either a swipe card system or a conventional voucher program for the service. Eligibility is restricted to onshore organizations based in the United States. The agency will accept digital proposal submissions via email or online, and bidders must submit all questions no later than May 28, 2026.