Application Processing Support Maintenance and Consulting Services

The agency is seeking application processing support maintenance and consulting services to manage its Transit Assistance Program (TAP) application pipeline. The agency needs to solve the challenge of managing both digital and physical application workflows while ensuring accessibility and system integration. The scope of work covers a front-end customer assistance portal, integration with the customer assistance management program, and a web-based application submission option for potential TAP customers. The selected contractor must process both web-based and paper TAP applications, which includes sending and accepting application data to and from a web-based application. The project also requires printing and mailing TAP application forms, managing returned mail, and complying with the citywide policy on language access. The agency is establishing a contract period of one year for these services. Bidders must perform all work offsite and must be located onshore within the United States. The agency is accepting proposal responses digitally via email or online, and the budget is open to proposed pricing from bidders. The agency will host a pre-bid meeting on May 19, 2026, and requires all questions to be submitted no later than May 22, 2026.