AI Included Zendesk Suite Professional Plan Subscription Renewal Service

The agency is seeking a vendor to provide an AI-included Zendesk Suite Professional Plan subscription renewal service. This procurement addresses the agency's need to maintain and renew its customer service software capabilities with integrated artificial intelligence features. The scope of work requires the selected contractor to perform all services offsite. Only organizations based onshore in the United States are eligible to participate in this bidding process. Bidders must submit any questions regarding this opportunity no later than June 8, 2026. The agency accepts digital proposal submissions sent via email or through their online portal. The agency is looking for proposals to determine the budget and pricing structure for this subscription renewal. Evaluation of proposals will depend on the submitted bids, though specific evaluation criteria are not detailed in the solicitation. The agency has not disclosed a pre-determined budget for this procurement.