Cloud-Based Mobile Parking Payment Solution

The agency is seeking a cloud-based mobile parking payment solution to provide drivers with an additional mobile payment vendor for on-street pay parking locations. This solution must allow customers to purchase parking sessions using a mobile application, such as a smartphone or browser-based app, and preferably through a telephone-based Interactive Voice Response system. The agency requires a system designed to optimize ease-of-use, customer experience, convenience, and payment speed while offering multiple payment options including credit, debit, and e-wallet. The system must be reliable, secure, PCI compliant, and capable of protecting customer privacy. The agency requires a solution that can be easily augmented with additional functionality, allows free data interchange with other systems, and provides documented web services and application programming interfaces. The selected provider must create test data for all testing phases and update all application and user documentation to align with the accepted code promoted to the production environment. The agency mandates strict service level agreements, including a maximum 30-minute response time and a 2-hour restoration time for solution or critical component outages during service hours. For major functional failures that disrupt operations, the maximum response time is 60 minutes and the maximum restoration time is two business days. The contract period spans one year, and the performance of the work will take place offsite. Eligibility is limited to onshore providers located in Canada only. Bidders must submit their proposals digitally via email or online, and the agency is currently looking for proposals to determine the budget.