Emergency Notification System

The government authority located in New York is seeking a fully integrated, reliable, and scalable emergency mass notification system. This system must enable the delivery of critical alerts and communication to residents and employees across multiple platforms during emergencies and other essential events. The agency requires an emergency communication platform and related services, which include a mass notification system, a resident connection data subscription, implementation services, training and support services, and ongoing account management. The requested scope of work covers multi-channel communication capabilities, specifically voice for landlines and mobile phones, SMS/text messaging, email, and mobile app notifications. The platform must also support two-way communication, including interactive voice response and survey capabilities. The agency is establishing a contract period of one year for these services. Only onshore organizations based in the United States are eligible to bid on this opportunity. The agency requires the performance of the work to be conducted offsite. Bidders must submit any questions regarding this opportunity no later than June 15, 2026. The agency is looking for proposals to determine the budget for this project. Bidders may submit their responses digitally via email or through an online portal. The agency has not specified additional evaluation criteria in the provided source.