24/7 Student-Athletes Telehealth Mental Health Services

The Eastern Kentucky University athletic department is seeking a vendor to provide continuous, twenty-four hours per day, seven days per week telehealth mental health services specifically for its student-athletes. The agency needs to solve the problem of providing immediate, round-the-clock mental health support and crisis intervention to student-athletes who may experience distress outside of standard counseling hours. This initiative aims to bridge the gap between immediate athletic demands and accessible, secure mental health care. The scope of work requires a HIPAA-compliant telehealth platform accessible via both mobile and desktop devices. The selected provider must deliver immediate crisis response and intervention, mental health consultations, risk assessments, and evaluations. Additionally, the platform must support secure messaging capabilities and coordinate referrals with the university's existing counseling services. Eligible bidders must be onshore organizations based entirely in the United States. The agency requires all participating providers to possess and maintain valid credentials and licensing. All work under this contract will be performed offsite through the vendor's technology platform. The agency has not disclosed a specific budget and is looking for cost proposals from interested bidders. The source document does not outline specific evaluation criteria or key dates for this procurement. Bidders must submit proposals that address all technology, licensing, and service requirements to be considered for selection.