Management Information and Related Telecommunication Systems Administration Services

The government authority located in New Jersey is seeking a vendor to provide management information and related telecommunication systems administration services. The agency requires a partner to resolve user support requests, manage technical infrastructure, and administer system configurations. This initiative aims to maintain seamless daily operations, secure user access, and ensure the reliability of the agency's communication and information systems. The scope of work covers first-point-of-contact user support via phone, email, and ticketing, alongside basic troubleshooting for password resets, account lockouts, workstation connectivity, and standard application errors. The selected vendor must handle escalated tickets, support operating systems, resolve workstation performance issues, and troubleshoot advanced problems involving servers, networking, cloud services, and system integrations. Additional responsibilities include managing Active Directory objects, administering Microsoft 365 or Azure AD, deploying applications, and performing system monitoring, patching, backups, and updates. Bidders must be onshore organizations based in the United States to be eligible for this opportunity. The agency requires all performance of the work to be conducted offsite. The agency is looking for proposals to determine the budget and has not disclosed a pre-set funding limit. The agency requires all questions regarding this opportunity to be submitted no later than June 8, 2026. Evaluation of proposals will be based on the bidder's ability to meet the comprehensive technical support and system administration requirements outlined in the request.