Customer Operations and Retail Enablement and Integrated Meter to Cash Transformation Software

The issuing agency is seeking a vendor to provide customer operations and retail enablement alongside integrated meter to cash transformation software. The agency is attempting to modernize its retail operations and streamline its billing and customer service pipeline. Because the main request for proposals document is unavailable on the public website, the agency is initiating this process with preliminary information to identify qualified software providers. The scope of work covers the delivery and implementation of the integrated software platform. The agency requires all performance of the work to occur offsite. Eligibility is strictly limited to onshore vendors located within Canada. The agency is looking for proposals to determine the budget and financial structure of the project. The agency has not published specific key dates or deadlines in the preliminary notice.