RFI for Intelligent Document Processing and Workflow Routing Solutions

The Washington State Department of Labor and Industries is seeking information on intelligent document processing and workflow routing solutions. The agency is transitioning from a mainframe-centric model to a cloud-first model to support its workers' compensation business operations. This new system of systems aims to introduce new capabilities and enhance existing processes more easily in the future. The requested scope covers two primary capabilities, starting with intelligent document processing. The agency requires information on core functionality, artificial intelligence and machine learning capabilities, scalability, performance, and security features. The second capability focuses on intelligent business process management and workflow routing, requiring details on those same technical and security aspects. The agency also requires information regarding systems integration between the document processing and workflow routing solutions. Respondents must describe supported application programming interfaces, integration approaches, and data import and export capabilities. The request also asks for typical implementation timelines, high-level Gantt charts, and migration strategies for high-volume document environments. Only United States organizations operating onshore are eligible to respond to this request. The selected vendor will perform all work offsite. Respondents must submit their information digitally via email or through the designated online portal. The agency is currently looking for proposals to determine budget parameters and has not disclosed a specific funding limit. The source document does not specify key deadlines or response dates for this market research effort.