Cloud-based Permit Software

The agency is seeking a vendor to provide a cloud-based permit software system. This platform must allow applicants to submit applications, pay fees online, and track their progress in real time. The system must also enable field inspectors to access site data, manage checklists, and edit permits and inspections directly from mobile devices. The requested scope of work covers customizable routing, automated status updates, and email or SMS notifications. The platform must be parcel-based and feature real-time, two-way integration with existing geographic information systems, specifically ESRI ArcGIS via a rest service, to link maps, zoning layers, and ownership tracking directly to parcels. Additionally, the software must include tools for user-level dashboards and systemic analytics to track department key performance indicators. The agency requires secure integration with major government payment processors, such as Invoice Cloud or Tyler Payments, for online application and fee collection. Eligibility is restricted to onshore providers within the United States of America. Performance of the work will take place offsite. The contract period will run for one year. The agency is looking for proposals to determine the budget for this project. Bidders must submit all questions no later than June 09, 2026.