Cloud-based Customer Relation Management Software

The City of Fort Lauderdale is seeking a fully cloud-hosted, software-as-a-service customer relation management platform that requires no local server installation or client-side software. The agency needs to solve the problem of fragmented resident services by establishing a unified public-facing portal and mobile application for registrations, memberships, admissions, reservations, and payments. This system must handle high-volume registration periods without performance degradation and support digital check-in credentials compatible with Apple Wallet and Google Wallet. The scope of work requires integration with the city's existing Tyler Technologies New World financial system for revenue export via flat-file, API, or SFTP transfer. The platform must also integrate with third-party background check systems for volunteer screening and support or have a roadmap for integration with field lighting control systems. Additional requirements include automated waitlists, specialized swim lesson registration, and a unified communication system supporting email, SMS, and in-app push notifications with role-based messaging restrictions. Bidders must perform all work offsite within the United States, as the agency limits eligibility to onshore entities. The agency is asking for budget proposals and will accept digital submissions via email or online. The source document does not specify evaluation criteria or key dates for this opportunity.