Ticketing System

The issuing agency is seeking an established event ticketing and point of sale system company to provide a comprehensive ticketing system. The selected provider must have extensive experience in box office, retail, concessions, and customer relationship management operations specifically for performing and visual arts centers. The agency requires a system that encompasses ticketing, customer relationship management, and point of sale modules to streamline its arts center operations. The scope of work requires a system capable of creating and integrating events, selling single, multi-day, and season tickets, and tracking sales by events and by purchaser. The platform must offer multiple price levels, unlimited price points, specific seat selection, upsell capabilities, and multi-channel purchasing across box office, online, and optimized mobile platforms. Additionally, the system must provide digital and hard tickets, user-friendly customer relationship management capabilities, and a cloud-based access control system compatible with in-house wireless networks and scanning devices. The agency also requires the system to accept cash, debit cards, and credit cards, and to provide automated settlement of funds to designated accounts. The requested platform must include direct email and marketing services, utilizing the provider's ticket purchaser database for special offers, announcements, and post-event surveys. This marketing platform must feature direct access to the purchaser database, templates, surveys, sign-up forms, and statistical reporting. Eligibility is restricted to onshore, United States organizations only. The agency expects the performance of the work to take place offsite. The contract period will span one year, and the agency is currently looking for proposals to determine the budget. Bidders must submit all questions regarding this opportunity no later than June 11, 2026.