OpenText Support Services

The Pennsylvania government authority is seeking a vendor to provide comprehensive OpenText support services. The agency needs assistance with managing, updating, and troubleshooting several specific systems, including eDirectory, IDM, OES, iPrint, Filr Standard, Privileged Account Manager for Workstation, and Secure Login NetIQ Access Manager and Zenworks. Additionally, the agency requires support, updates, and troubleshooting for its Microsoft on-premises and Azure suites. To ensure operational continuity and compliance, the agency requires the creation and maintenance of highly detailed infrastructure documentation. This documentation must include systems diagrams and architectural assessments suitable for support, audit, compliance, and disaster recovery purposes. The selected partner will also be responsible for supporting and leading various proof-of-concept efforts throughout the contract term. The agency is limiting eligibility to onshore organizations based in the United States. All contracted work must be performed offsite, and bidders may submit their proposals digitally via email or through an online portal. The agency is requesting budget proposals from bidders to cover a contract period of five years. Key dates for this procurement include a deadline for submitting questions by June 5, 2026. The agency will host a non-mandatory telephone conference on June 10, 2026, to address inquiries. Evaluation criteria and specific budget limits are not disclosed in the initial request, as the agency is looking for comprehensive proposals to evaluate.