Cloud-Based Customer Contact Center Solution

The issuing agency is seeking a cloud-based customer contact center solution to support a range of customer service functions. This solution must integrate helpdesk, call center, data management, and customer relationship management functionalities. The agency is using an electronic tendering system to host the detailed technical, functional, and administrative requirements, as the main request for proposals document is not available on their public website. Only organizations based onshore in Canada are eligible to bid on this opportunity. The agency requires the performance of the work to be conducted offsite. The agency has not disclosed a specific budget and is looking for proposals to define the financial terms. No key dates are provided in the source materials.