Isilon and Cloudpools Hardware and Software Maintenance Service

The government authority located in Fort Worth, Texas is seeking manufacturer-supported Dell ProSupport service contracts to maintain its storage infrastructure. The agency needs to secure comprehensive hardware and software maintenance services covering all existing Dell PowerScale and Isilon hardware, chassis components, software licenses, CloudPools capacity modules, and OneFS software features. This procurement will resolve the agency need for continuous, manufacturer-backed support and operational stability for its critical data storage systems. The scope of work requires the selected contractor to perform all maintenance services onsite at the agency facility in Fort Worth, Texas. The contract period will span one year of continuous coverage for the designated Dell and Isilon environments. Bidders must be onshore organizations based exclusively in the United States to be eligible for this opportunity. The agency is looking for proposals to determine the budget and cost structure for this procurement. A virtual pre-bid meeting will take place on June 8, 2026, to discuss the requirements. Bidders must submit all questions regarding this opportunity no later than June 11, 2026.