Implementation Oracle Utilities Customer Cloud Service

The agency is seeking a System Integrator to implement Oracle Utilities Customer Cloud Service to modernize, simplify, and better align its customer information system platform with future operational, data, and customer service needs. This initiative transitions the agency from Oracle C2M to Oracle Customer Cloud Service to address operational and data limitations, future-proof technology investments, and improve efficiency through automation and streamlined processes. The project aims to strengthen data quality for better decision-making and enhance the customer experience through improved service outcomes. The scope of work covers deploying Oracle Utilities Data Intelligence, modernizing integrations to support real-time or native solutions, and leveraging artificial intelligence and automation opportunities. The strategy emphasizes minimizing customizations by adapting business processes to the new system, decentralizing select information technology tasks, and strengthening reporting and data management capabilities. The selected partner must also provide data migration and conversion strategies, training and knowledge transfer methodologies, data analysis and reporting capabilities, and a project management structure and governance. Strict cybersecurity requirements apply to this initiative, including data encryption, multi-factor authentication implementation, and patch management and vulnerability scanning procedures. The system must align with a recognized cybersecurity framework, ISO 27001, or SOC 2 Type 2 standards, and the provider must complete a cybersecurity due diligence questionnaire for systems connecting to corporate, SCADA, or cloud environments. All performance of the work will take place offsite. Eligibility is restricted to onshore organizations based in the United States of America. The agency has not disclosed a specific budget and is looking for proposals to determine the cost. Bidders must submit all questions regarding this opportunity no later than June 11, 2026.