Customer Information and customer relationship management modernization system

The agency is seeking a modern, scalable, and secure platform to serve as the core system of record for customer billing and customer engagement. This modernization system must support both current operations and future business needs by integrating customer information and customer relationship management functions. The project covers a contract period of five years, with the performance of the work taking place either onsite or offsite. Eligibility is restricted to Canadian organizations only. Bidders must submit any questions regarding this opportunity no later than June 19, 2026. The agency allows digital response submissions via email or through an online portal. The agency is looking for proposals to determine the budget for this initiative. Evaluation criteria are not detailed in the initial notice, and obtaining the main request for proposals document requires an additional payment. This initial notice serves to provide the contact details of the contracting authority.