SuccessFactors and SAP Analytics Cloud System Implementation Partner Services

The City of Toronto is seeking a qualified system implementation partner to deploy and configure SuccessFactors and SAP Analytics Cloud. The agency needs to streamline its business processes through automation, process standardization, and optimization following fit-to-standard principles. This initiative aims to modernize operations by confirming requirements, validating fit-gaps, designing future-state processes, and enabling employee self-service capabilities. The selected partner will manage the migration, validation, and reconciliation of data from legacy systems. The scope of work covers integration design and interface enablement, including connecting SuccessFactors with S/4 HANA. Additionally, the agency requires comprehensive project management, solution architecture, security role design, testing strategy, and business consulting support for operating model improvements. The project demands robust organizational change management, communications, training, and cutover planning. The partner must provide hypercare, stabilization support, and a structured transition to the city support teams. The agency also requires the enablement of reporting, analytics, and dashboards to support data-driven decision-making. Bidders must perform all work offsite and must be located onshore within Canada. The agency is requesting proposals to determine the budget for this initiative. The contract period will span one year, and bidders must submit their responses digitally via email or online.