RFI for Next-Generation Aging Services Information System

The agency is seeking information to determine the most effective procurement strategy for a next-generation aging services information system. The agency wants to understand the solution landscape to decide whether to pursue a single comprehensive platform replacement, a system integrator approach that modernizes elements of the existing environment, or a strategy combining specialized solutions. This market research will help the agency assess functional coverage, interoperability, data quality, reporting, user-centered design, provider management, scalability, and adaptability. The requested scope of work covers core information and referral capabilities, including call and contact record management supporting telephone, walk-in, email, web-based, and chat contacts. The desired system must also support options counseling, Aging and Disability Resource Center functions, assessment and eligibility determination, and home care case management. Additionally, the agency requires capabilities for billing, claims, reimbursement, service authorization, provider management, and nutrition program management. Eligible respondents must be onshore organizations based in the United States. The agency expects the performance of the work to occur offsite. Regarding budget, the agency is looking for proposals to understand pricing and cost structures. Interested parties must submit all questions no later than June 9, 2026.