Cloud Communication, SIP Trunking and Telephony Support Solution

The issuing agency is seeking a vendor to provide a cloud communication, SIP trunking, and telephony support solution. This initiative aligns with the agency's cloud-first and digital transformation strategies. The selected solution must address the agency's need for modern, secure, and scalable voice communication infrastructure that integrates seamlessly with existing and future collaboration tools. The scope of work requires support for SIP trunking compliant with industry standards, specifically RFC 3261 and related protocols. The solution must demonstrate proven interoperability with Microsoft Teams through Direct Routing or Operator Connect, and it must support inbound and outbound public switched telephone network calling, including local, long-distance, and international calls. The agency requires the ability to support direct inward dialing ranges and number portability within Canada, alongside robust protection against fraud, toll bypass, and denial-of-service attacks. The requested system must deliver elastic scalability for voice channels, low latency, high call quality with quality of service support, and the capacity to handle peak usage without performance degradation. The agency also requires centralized voice management, Operator Connect capability within Microsoft Teams, and a self-service administrative portal for real-time management of direct inward dialing, capacity, and routing. Additionally, the solution must integrate with other unified communications or contact center platforms, provide application programming interface access for automation and provisioning, and offer hybrid support to integrate Microsoft Teams-based voice services with legacy telephony components, including analog gateway environments. For ongoing operations, the agency requires dedicated account management, regular service reviews, real-time and historical call analytics, customizable reporting dashboards, and cost tracking with usage insights. Eligible bidders must be onshore organizations based in Canada. The performance of all contracted work will take place offsite, and bidders must submit their proposals digitally via email or through the designated online portal. The agency is looking for proposals to determine the budget for this project. The contract period will span three years. Bidders must submit all questions regarding this opportunity no later than June 17, 2026.