Business Process Readiness and Implementation Support Service

The government authority located in Charlotte, North Carolina is seeking on-call business process readiness and implementation support services. The agency needs to prepare for, align around, and successfully adopt new or improved systems and processes. To solve these operational challenges, the agency requires assistance in assessing current operations, designing future workflows, supporting system implementation, building stakeholder alignment, and ensuring long-term performance tracking. The scope of work covers developing and supporting dashboard reporting for internal and external use, preparing future-state process maps that reflect desired operating models, and creating a prioritized business needs inventory. The selected provider must update future process maps as the implementation plan evolves and identify business needs to guide future process and system design. Additionally, the project requires supporting the design and configuration of new software using a functional architecture approach, establishing measurable success criteria for implementation, ensuring updated future-state processes align with system capabilities, providing testing support to ensure functional readiness, and developing training materials to support adoption. Eligible bidders must be onshore organizations based solely in the United States. The agency requires all performance of the work to be conducted offsite. Bidders must submit their responses digitally via email or through an online portal. The agency is looking for proposals to determine the budget for this initiative. All questions regarding this opportunity must be submitted no later than June 4, 2026.