Cloud-Based Enterprise Multichannel Communications and Engagement Platform

The issuing public higher-education institution is seeking a cloud-based enterprise multichannel communications and engagement platform to support email, digital campaigns, and audience engagement. The agency needs to solve the challenge of orchestrating personalized, multi-channel communications while maintaining strict compliance with public higher-education security, privacy, and accessibility standards. The platform must integrate robustly with existing agency systems to enable seamless data exchange and campaign management. The scope of work requires a Software as a Service solution hosted and stored entirely within the United States, with all university-owned data encrypted in transit and at rest. The requested functional capabilities include multi-channel messaging via email, SMS, push or in-app notifications, and web overlays, alongside journey building, dynamic content personalization, and audience segmentation. Technical requirements specify Azure support with role-based access control, secure file transfers for batch data, and documented APIs for future integrations. Eligible bidders must perform all work offsite and maintain onshore operations within the United States, as no university-owned data or metadata may be processed outside of the country. The agency is evaluating proposals based on these technical, functional, and security specifications for an initial contract period of one year. Bidders must submit any questions regarding this opportunity no later than June 5, 2026, and the agency will accept proposal submissions digitally via email or an online portal.