Cloud-Based New Customer Relationship Management and Case Management Solution

The issuing agency is seeking a system implementor to implement a new cloud-based customer relationship management and case management solution. The agency requires the solution to utilize Microsoft Dynamics 365 Customer Engagement Customer Service Experience. This initiative aims to solve the agency's need for a modernized, cloud-based platform to manage customer relationships and cases. The scope of work covers the implementation of the Microsoft Dynamics 365 solution for a contract period of one year. The performance of the work will take place offsite. Eligibility is restricted to Canadian organizations only, requiring an onshore presence. The agency is looking for proposals to determine the budget for this project. Bidders must submit all questions no later than June 5, 2026. The agency requires an additional payment to obtain the main request for proposals document.