Cloud-Based Computer Aided Dispatch System

The issuing agency is seeking a vendor to provide a modern, reliable, and user-friendly cloud-based Computer Aided Dispatch software system to support public safety dispatch operations. The agency needs to solve the challenge of modernizing its emergency communications infrastructure with a scalable platform capable of supporting future growth and emerging 911 technologies, including Next Generation 911. The scope of work covers project management and coordination throughout the implementation process, system configuration to support 911 Communications' operational workflows, and data conversion from the current system. The selected vendor must also provide training for dispatch personnel, administrators, and other designated users, along with technical support, software maintenance, and system updates. The project requires assistance with any necessary interfaces, integrations, or connections to related public safety systems. Performance of all work will occur offsite. Eligibility is limited to onshore organizations based in the United States of America. Bidders must attend a mandatory pre-bid meeting on June 8, 2026, and submit all questions no later than June 12, 2026. The agency accepts digital response submissions via email or online, and the budget signal indicates the agency is looking for proposals to determine costs.