Cloud-Based Enterprise Chat and SMS Communications Solution

The agency is seeking a vendor to provide a secure, accessible, and AI-enabled cloud-based Software-as-a-Service enterprise chat and SMS communications solution. The agency needs to solve the challenge of providing accurate twenty-four-seven student support while reducing administrative workload and enabling proactive, personalized outreach. The project covers system configuration, deployment, integration with institutional systems, knowledge base configuration, accessibility validation, security compliance documentation, staff training, system testing, and ongoing maintenance and support. Eligible bidders must be onshore organizations based solely in the United States. The selected vendor will perform all work offsite. The contract period will span three years, and the agency is looking for proposal submissions to determine the budget. Bidders must submit all questions regarding this opportunity no later than June 2, 2026. The agency will evaluate proposals based on the vendor's ability to deliver the requested SaaS solution and its associated deployment, integration, and support services.