Cloud-Based Emergency Elevator Communication System

The Port of Seattle, a government authority located in Washington, is seeking a cloud-based emergency elevator communication system to upgrade its existing infrastructure. The agency needs to solve the problem of transitioning its elevators from standard analog phone communications to a modern, compliant emergency system. The project covers system implementation support services, software, hardware, software installation, single sign-on integration, testing, training, and ongoing product support. This scope applies to new elevators brought online as well as existing elevators as they are refurbished and brought up to current building codes. The requested solution must deliver an all-inclusive system featuring two-way voice, two-way text, and one-way video from the elevator car to the monitoring service. The two-way voice component requires a self-dialing, hands-free emergency communication actuation button with a call acknowledging feature. The system must send real-time alerts if an interface is inoperable and use automated diagnostics to identify parts requiring servicing. The agency requires a non-proprietary, cloud-based Software as a Service (SaaS) or vendor-managed cloud platform that is compatible with any elevator manufacturer, model, intercom, phone system, and controller. The software solution must enable airport staff to monitor communications, and incoming calls must include a unique elevator identifier. Under the SaaS model, the agency will manage data and access, while the provider must manage applications, runtime, operating systems, virtual machines, compute, networking, and storage. Internet of Things (IoT) device software must restrict updates to authorized entities only, utilizing a secure and configurable process. Currently, all elevators use standard analog communications, except for two elevators that utilize a temporary 24/7 emergency video communications solution and monitoring service. Bidders must be onshore organizations based in the United States to be eligible for this opportunity. The performance of the work will take place offsite. The agency has not disclosed a set budget and is looking for proposals to determine the cost. An optional pre-bid conference will take place on May 29, 2026. Bidders must submit all questions regarding this opportunity no later than June 5, 2026.