Unified Communications and Telecommunications System

The agency is seeking a modern, secure, and scalable Unified Communications and telecommunications system to support municipal operations. This solution must support voice communications, messaging, collaboration, and citizen interaction for approximately 350 users across multiple facilities. The agency requires a platform that can be cloud-hosted, hybrid cloud and on-premise, or premise-based with Session Initiation Protocol services. The scope of work covers system design, implementation, integration services, training, and ongoing maintenance and support. The requested platform must deliver enterprise Voice over Internet Protocol, carrier connectivity, call routing, queues, Interactive Voice Response, voicemail, and recording capabilities. Additionally, the system must provide desktop, mobile, and softphone support, alongside Short Message Service, collaboration functionality, contact center operations, reporting, and public sector compliance. Eligible bidders must be onshore organizations based in the United States. The agency requires the performance of the work to be conducted offsite. The agency has not disclosed a specific budget and is looking for proposals to define the cost. Bidders must submit all questions regarding this opportunity no later than June 13, 2026.