Integrated Community Resource Database and Referral Delivery System

The University of Illinois Hospital and Health Sciences System is seeking an integrated community resource database and referral delivery system. The agency needs to solve the problem of managing internal programs and sending secure, closed-loop referrals to community resources. The platform must integrate directly with the Electronic Health Record system and remain accessible via a web platform for staff members who lack Electronic Health Record access. The scope of work covers providing a persistently available platform with twenty-four-hour, seven-day-a-week technical support and live support options. The system must allow staff to create favorite resource lists and manage internal programs from the agency database. It must also transmit resource information securely via text message, email, Epic MyChart message, and print, while providing web-based analytics and reporting portals. Bidders must be onshore organizations based in the United States to meet the eligibility rules. The agency requires the selected vendor to perform all work offsite. The evaluation will consider proposals submitted digitally via email or through the online portal for a contract period spanning three years. The agency is looking for proposals to determine the budget for this project. The solicitation does not specify key dates or a deadline for submission. Bidders must include an escalation pathway for urgent downtime and technical issues within their support plans.