Queue Management System

The Department of Social Protection is seeking a vendor to provide a scalable, clean, and simple queue management system that follows the department's brand and styling. The agency needs a solution that is accessible to individuals who do not speak English as a first language, as well as people with disabilities, including those with visual, hearing, mobility, literacy, and sensory issues. The selected vendor will handle the full installation, commissioning, implementation, and maintenance of the system while adhering to access arrangements, local security protocols, and end-user requirements. The scope of work requires a system that manages and tracks the customer journey from check-in to completion across different service stages. The system must be customizable for the specific services available in each office, utilize standard till-type printer rolls available in any stationery catalogue, and include a mechanism at each desk and area for staff to call the next ticket. Additionally, the system must link to digital audio-visual displays to assist with managing people throughout the service process flows. The contracting authority is offering a contract period of one year. Eligible bidders must be onshore organizations based in Ireland. The performance of the work will take place offsite, and the agency is currently looking for budget proposals from interested parties.