Phone System Replacement Services

The agency is seeking a vendor to provide phone system replacement services, which includes the supply, implementation, and ongoing support of a modern telecommunications system. This new system will replace the existing, outdated phone system that serves as a core operational tool across multiple departments and facilities. The agency requires a reliable, flexible, and user-friendly platform that supports current operational requirements and adapts to future organizational needs for both internal communication and public access. The scope of work covers cloud-hosted, on-premises, or hybrid solutions that must be dependable, easy to use, and capable of supporting a range of user types and service environments. The requested system must support multiple endpoint types, including physical desk phones, desktop software-based applications, mobile devices, or a combination of these. Additionally, the agency requires voicemail functionality that includes voicemail-to-email or voicemail-to-text capabilities. Eligible bidders must be onshore organizations located in Canada. The agency expects the performance of the work to take place offsite. Bidders must submit their responses digitally, either via email or through an online submission portal. The agency is looking for proposals to determine the budget and has not disclosed a specific funding limit or key project dates in the initial request.