Genesys Software Subscriptions and Application Support Services

The agency is seeking a vendor to provide Genesys software subscriptions and application support services. The requested scope covers Genesys software products, including Framework, Voice Platform, Reporting, and Workforce Management, as well as integration with Qfiniti and Mindful Callback software. Specific subscription requirements include the Genesys CIM Platform Lab, Genesys SMS Lab, and Genesys Workforce Management Lab. The agency requires all performance of the work to be conducted offsite. Eligibility is restricted to onshore organizations based in the United States. The agency has not disclosed a set budget and is looking for proposals to determine the cost. All questions regarding this opportunity must be submitted no later than May 18, 2026. The agency will evaluate proposals based on the vendor's ability to deliver the specified software subscriptions and support services.