Demand Response Software Replacement

The issuing agency is seeking a modern, fully integrated Paratransit Scheduling and Management System to replace its current demand response software. The agency needs a scalable, cloud-based software solution that leverages artificial intelligence, offers dynamic optimization, integrates real-time traffic data, and supports integration with third-party providers in a broker-type function. This new system must solve the problem of resource optimization by commingling demand response and microtransit trips within the same operational platform. The scope of work covers reservations and trip intake, advance and same-day scheduling, dispatch, real-time service management, driver interfaces, and onboard technology. The requested system must also manage customer communications, reporting, analytics, reconciliation, auditing, and eligibility and certification data integration. Additionally, the agency requires documented APIs and data interfaces to support integration with enterprise systems, reporting tools, and third-party platforms for data exchange. Eligible bidders must be onshore organizations based in the United States. The agency requires the performance of the work to be conducted offsite. The agency has not disclosed a specific budget and is looking for proposals to define the cost. The contract period will span five years. The agency will hold a non-mandatory pre-proposal meeting on May 27, 2026. Bidders must submit all questions regarding this opportunity no later than June 1, 2026.