Accounts Receivable Debt Collection Management Software

The county is seeking accounts receivable debt collection management software to capture all financial and party information for current and delinquent clients. The agency needs this new software to integrate with court and justice case management systems, as well as any other systems currently used by the county. This technology will solve the problem of managing outstanding debts by streamlining client notifications, case tracking, and payment processing. The scope of work requires software capable of sending client notifications via letters, phone calls, text messages, emails, and circulars. The system must restrict access based on user roles, expunge cases or names when necessary, and allow users to bookmark cases or view case history. Additionally, the software must enable staff to create caseloads, assign accounts to individual collectors, and establish flexible payment plans based on fixed monthly amounts, set payoff periods, or customizable non-fixed amounts. The requested system must apply advance or partial payments, trigger on-demand follow-up communications, and allow manual modifications to accounts at the user or administrator level. The software also needs to link multiple cases for the same person under a single collection plan and provide daily monitoring functions. Only onshore organizations based in the United States are eligible to bid on this opportunity. The agency is requesting proposals to determine the budget for this project, and the resulting contract will span a four-year period. Bidders must perform all work offsite and submit their responses digitally via email or through an online portal. The agency requires all questions regarding this opportunity to be submitted no later than June 11, 2026.