Cisco Smartnet Maintenance Services

The Information Technology Division of a government authority located in Florida is seeking a contractor to provide Cisco SMARTnet maintenance services. The agency requires several specific maintenance levels, including standard SMARTnet maintenance with eight-hour-a-day, five-day-a-week, next-business-day response times, and premium SMARTnet maintenance with twenty-four-hour-a-day, seven-day-a-week, four-hour response times. Additionally, the scope of work covers Cisco solution services with eight-by-five next-business-day response, other SMARTnet maintenance levels as required, and Cisco DNA License renewal. The agency requires the contractor to perform all work onsite in Florida. To facilitate these services, the agency has provided its Cisco smart account information, which includes the Cisco ID "victims support" and the smart account name "government." Only United States organizations are eligible to bid on this opportunity. The agency is seeking proposals to determine the budget for this project. The contract period will run for one year. Bidders must submit all questions regarding this opportunity no later than June 3, 2026.