Airport Paging and Audio System Support and Maintenance Services

The Horry County Department of Airports in Conway, South Carolina is seeking a vendor to provide comprehensive support and maintenance services for its airport paging and audio system. The agency needs to maintain its public address and mass notification system through preventative maintenance, software lifecycle management, hardware lifecycle management, and technical support. This contract aims to prevent system failures, keep the GLOBALCOM application updated, and ensure rapid resolution of any technical incidents. The scope of work covers scheduled system health checks with written reports delivered within five business days, including on-site health check visits in contract years two and four and any extension years. The selected vendor must manage GLOBALCOM software updates, bug fixes, patches, and annual license renewals under the plan pricing without separate invoices. Technical support requirements include remote support with defined response time service level agreements, escalation to on-site support, and emergency domestic on-site dispatch within approximately 48 hours. The agency also requires four factory training seminar seats for staff over the contract term to cover day-to-day operations and troubleshooting. Additionally, the vendor must provide message library management, including the ability to upload new messages and provide custom recorded messages upon request. Eligible bidders must be onshore organizations based in the United States, capable of performing work both onsite in Conway and offsite. The agency is looking for proposals and has not disclosed a specific budget, though major software upgrades will be subject to Horry County procurement thresholds. Bidders may submit their proposals digitally via email or online. The agency will host an optional pre-proposal meeting on June 12, 2026, and bidders must submit all questions no later than June 23, 2026.