Maintenance and Operation Regional Motorist Aid Call Box System

The San Diego Association of Governments is seeking a contractor to provide extensive, year-round maintenance, operations, and related fieldwork for the regional motorist aid call box system. The agency requires this work to ensure the proper functioning and physical appearance of the call boxes. To resolve tracking inefficiencies, the agency requires a computerized maintenance system that notifies the contractor of needed repairs and records every action taken. The scope of work covers maintaining an electronic call box system database containing general call box information, work orders, maintenance history, and updated site photos. The contractor must furnish all necessary equipment to populate this database, including digital cameras and GPS devices. The motorist aid system itself must support full-duplex voice communications between motorists and dispatchers, normal telephone handset operation, and daily exception reporting for call boxes that fail to connect. The agency is offering a five-year contract period with a budget of up to 4,500,000 USD. Eligible bidders must perform the work offsite and be located onshore within the United States. The agency will evaluate proposals submitted digitally via email or online, and bidders must submit all questions by June 22, 2026, following a pre-bid meeting scheduled for June 17, 2026.