Managed Information Technology Services

A government authority in Pennsylvania is seeking a vendor to provide comprehensive managed information technology services. The agency needs these services to ensure the stability, security, and efficiency of its systems in place of a dedicated Systems Administrator. The selected partner will work closely with the township's IT Administrator and staff to provide ongoing support, coordinate new technology implementation, manage general operations, and troubleshoot existing systems. The scope of work requires twenty-four-seven monitoring, maintenance, and support for hardware, software, helpdesk, back-ups, remote access, cloud, email, inventory control, security, and disaster recovery. The agency requires a round-the-clock service desk to resolve end-user incidents via phone and email. Additionally, the project covers continuous remote monitoring, proactive alerting, and remote remediation for network devices, servers, and endpoints. Eligible bidders must be onshore organizations based in the United States. The agency requires all performance of the work to occur offsite. Bidders must submit their proposals digitally via email or through the online portal, and the agency is currently open to budget proposals. A mandatory pre-proposal meeting is scheduled for June 11, 2026.