IT Hardware and Support Services

The government authority in Boston, Massachusetts is seeking a vendor to provide IT hardware, peripherals, and end-to-end support services. The agency needs to solve the ongoing challenges of managing desktop and laptop computers through comprehensive planning, provisioning, maintenance, and technical support. The scope of work covers planning and forecasting services, which include weekly asset health reports for replacement recommendations and monthly inventory status reports showing stock levels and lead times. The selected vendor must handle device provisioning, configuration, delivery, installation, and white glove setup services. This setup requires unpacking and setting up new devices directly at the end-user's workstation. Additionally, the agency requires break-fix support, rapid replacement services, ongoing maintenance, and asset management. Technical support services must include hardware troubleshooting, diagnostics, a web-based support portal for ticket tracking, and a dedicated phone support line with live answer. Eligible bidders must be onshore United States organizations, and the performance of the work will be offsite. The agency is looking for budget proposals, and bidders must submit all questions no later than May 27, 2026.