IT Managed Service

The United States Holocaust Memorial Museum in Washington, DC is seeking an innovative IT Managed Service Provider to support its mission. The agency requires high-quality, customer-oriented technical support for all personnel, including employees, volunteers, and contracting staff. To solve its operational support needs, the agency requires a vendor to utilize an Information Technology Service Management framework or equivalent. The scope of work covers monitoring, incident management, problem management, change management, and IT operations. Specific requirements include infrastructure monitoring and management, cloud and web services, and an IT managed service desk. The selected provider must also deliver onsite support, infrastructure and equipment support, and twenty-four-seven after-hours and weekend support. The agency limits eligibility to onshore organizations based in the United States. While the selected vendor will perform the work offsite, the agency requires some onsite support at its Washington, DC location. The agency has not disclosed a specific budget and is looking for cost proposals from interested bidders. Bidders must submit all questions regarding this opportunity no later than May 29, 2026. The agency will evaluate proposals based on the ability to meet the comprehensive technical support and infrastructure management requirements.