Information Technology Management and Related Services

The Jackson Energy Authority in Jackson, Tennessee, is seeking a vendor to provide comprehensive information technology management and related services to support its normal operations. The agency requires complete monitoring and management of networks, endpoints, Microsoft 365, and server and workstation operating systems, including patch and update management and all user moves, adds, and changes. To maintain secure and efficient operations, the agency needs near real-time monitoring of equipment availability and event logs, remote application and engineering support, and remotely executed support and management. The scope of work covers perpetual maintenance of antivirus and antispyware systems, iPhone endpoint security with remote-wipe and remote-tracking capabilities, and cloud-based email encryption for all user mailboxes. The selected vendor must also provide DNS-based content filtering, password management resources for employees, and unlimited help desk support during routine business hours for non-maintenance issues and common desktop applications. Additionally, the agency requires remote access to central office data resources with the ability to control access on a per-user basis. Only United States organizations are eligible to bid on this opportunity. The agency expects the performance of all contracted work to occur offsite. Bidders must submit their proposals digitally via email or through the designated online portal. The agency is seeking proposals to determine the budget for this initiative. The resulting contract will carry a term of five years. The source document does not specify additional evaluation criteria or key milestone dates.