Professional Research Data Collection Services

The Dallas-Fort Worth area airport authority in Texas requires professional research data collection services to support key management decisions, assess airport performance, and test consumer preferences and behaviors. The agency uses these traveler surveys to capture Customer Satisfaction scores, which serve as key indicators in the Board's management incentive compensation program. To solve this need, the agency requires a contractor to conduct in-person intercept surveys at the airport using electronic devices such as iPads. The scope of work covers selecting a representative sample of participants in a non-biased manner and administering research questionnaires that include skip patterns, ranking, scaling, multiple-choice, and open-ended questions. Interviewers must interpret participant answers, probe for accurate and detailed responses, and manage schedules to ensure shift coverage meets the sampling plan requirements. The contractor must also provide the Board with resumes for each interviewer to demonstrate their qualifications and abilities to meet or exceed the position criteria. Bidders must perform the work offsite, though the data collection itself occurs via in-person intercepts, and the eligibility rules restrict the opportunity to onshore contractors located within the United States. The agency is seeking proposals to determine the budget for this project. The contract period will run for one year, and bidders must submit all questions regarding this opportunity no later than June 16, 2026.